Last updated: September 19, 2026

Terms & Conditions

These terms apply to the JML Luxury website and chauffeur services. By confirming a reservation, the customer accepts these terms together with the itinerary, pricing, cancellation conditions and service details included in the reservation confirmation.

1. Quotes and reservations

A quote is an estimate based on the information supplied and does not reserve a vehicle. A ride is confirmed only when the booking system or our team issues written confirmation. Customers must review the confirmation and promptly report any error in the date, time, locations, flight details, service type, passenger count or luggage count.

2. Pricing and payment

Confirmed pricing is based on the stated itinerary and service requirements. Tolls, parking, airport fees, requested stops, additional waiting time, route or schedule changes, cleaning or damage may affect the total only when included in the confirmation, displayed during booking or agreed with the customer. Any payment authorization, deposit or charge is processed according to the confirmed reservation.

3. Cancellations, changes and refunds

Cancellation and refund conditions may vary by vehicle, service type, date and itinerary. The conditions provided during booking or in the written confirmation control the reservation. Customers should contact JML Luxury as soon as plans change. Changes are subject to chauffeur and vehicle availability and may result in revised pricing.

4. Pickup, waiting time and no-shows

The customer must provide a reachable mobile number and be available at the confirmed pickup location. Included waiting time, when applicable, is stated in the reservation. After that period, additional waiting charges may apply under the confirmed terms. A ride may be treated as a no-show if the passenger cannot be located or contacted after reasonable attempts and the applicable waiting period.

5. Airport transportation

Customers should provide the correct airline, flight number and arrival date. Flight monitoring helps JML Luxury adjust airport pickup timing, but passengers must communicate airline, terminal or itinerary changes that are not reflected in the supplied flight information. Meeting instructions may vary by terminal and airport regulations.

6. Vehicles and capacity

Specific vehicles are subject to availability. When operationally necessary, JML Luxury may provide a comparable or upgraded vehicle without reducing the confirmed passenger capacity. The customer must provide accurate passenger and luggage counts. Chauffeurs may decline items or occupancy that cannot be transported safely or legally.

7. Child seats and accessibility requests

Child seats, accessibility accommodations and other special equipment must be requested in advance and are subject to confirmation. Customers should provide enough information for JML Luxury to determine whether the requested vehicle and equipment are suitable.

8. Passenger conduct

Passengers must follow reasonable safety instructions and applicable law. Smoking, unlawful activity, abusive conduct and actions that create a safety risk are prohibited. Service may be ended when conduct presents a risk to passengers, the chauffeur, the public or the vehicle.

9. Cleaning and damage

The customer is responsible for unusual cleaning or repair required because of passenger conduct, subject to reasonable documentation and the conditions disclosed for the reservation. Normal use and ordinary wear are excluded.

10. Delays and events outside reasonable control

JML Luxury plans routes and schedules with care but cannot guarantee conditions outside reasonable control, including severe weather, road closures, traffic incidents, government restrictions, flight operations or emergencies. When such events occur, the team will make reasonable efforts to communicate and complete or rearrange the service.

11. Lost property

Passengers should check the vehicle before leaving. JML Luxury will make reasonable efforts to locate and return reported items, but cannot guarantee recovery. Delivery or shipping costs may be the customer’s responsibility.

12. Website and booking platform

Online reservations may be processed by a third-party booking provider. The provider’s security, privacy and acceptable-use terms also apply when using that system. Website information may be corrected or updated without notice; a written reservation confirmation controls over general website content.

13. Privacy

Personal information is handled as described in the JML Luxury Privacy Policy and, when applicable, the privacy policy presented by the booking provider.

Contact

For questions about a reservation or these terms, email info@jmlluxury.com or call (617) 634-4331.